Return & Exchange Policy:
I strongly desire to create work that you absolutely love and cherish for years to come! When purchasing an original, please be sure to closely read specifics and observe colors within a piece prior to purchasing.
All sales are final, except for a few specific situations.
Issues of damaged goods during the shipping process will be taken seriously and dealt with accordingly. For prints and goods, this involves sending images of the damaged product. Replacements will be sent within 7-10 business days.
Please email concerns directly to kelseyshieldsart@gmail.com or fill out the CONTACT form.
Digital Downloads:
Digital downloads include the coloring book. Upon purchase, this will immediately be sent to your email inbox. Issues with downloading can be sent directly to kelseyshieldsart@gmail.com.
Shipping Policy:
Shipping options are dependent on the item you are purchasing. For original artwork on canvas, shipping is included in the price (covered by the artist) as any purchase over $150 will show free shipping at checkout. Shipping and delivery of original works is then up to the artist's discretion. For large pieces that are able to be hand delivered (i.e. you live in or around Denver, Colorado), that is often the best route to ensure timely and safe delivery of the painting.
For original works on paper, as well as prints and other goods, shipping is charged at a flat rate of $8 (unless the free shipping minimum of $150 is reached).
Items will ship within 3-5 business days, at which time tracking information will be sent to your email inbox.
Selecting the "pickup" option at checkout is great for Denver, CO locals to pick up prints at the print shop (Assist Art Services) located at 12371 Mead Way, Littleton, CO 80125. Pickup is only available for fine art prints.